On her way home to Hong Kong on Korean Air, Julie was upgraded to first class. Five weeks earlier on her flight to Chicago the flight crew called for any available medical personal on board the plane. Julie raised her hand.
A young boy on the flight was having breathing problems. Turns out Korean Air stocks inhalers on all their planes. Julie simply instructed the mom and the staff on the proper way to administer the inhaler. She also monitered the young boys heart rate and breathing.
To express their appreciation, the flight crew gave Julie a free deck of Korean Air playing cards as she got off the plane.
But five weeks later, when she was preparing to board a Korean Air plane to come back to Hong Kong, the agent behind the desk pulled her aside. Julie thought she was in trouble. The young man explained that Korean Air wanted to further express their gratitude by upgrading her to first class. They also gave her a souvenir blanket in its out carrying case.
They followed all this by giving her a letter of appreciation.
Even before all this transpired, Julie was very impressed by Korean Air's low prices and excellent customer service. Korean Air has definitely become the aircarrier of choice in the Van Noord household.
What is the monetary value of a human life? I don't know, but its nice to think that at least Korean Air thinks that its value is greater than a commerative deck of playing cards.
-Jack
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